About the client

L-Founders of Loyalty offers loyalty programs to food retailers worldwide, with the goal of strengthening customer loyalty.

About the project

With increasing sustainability inquiries from customers and the requirements of the Corporate Sustainability Reporting Directive (CSRD), which will take effect starting in the 2025 fiscal year, L-Founders of Loyalty recognized the need to improve its sustainability practices. They engaged 2BHonest to conduct a dual materiality analysis, a CSRD gap analysis with an accompanying action plan, and the development of a sustainability strategy as a foundation for further implementation.

Work

For the dual materiality analysis, we first conducted an internal and external analysis to identify the most important ESG themes in the sector. We validated these themes through interviews and questionnaires with both internal and external stakeholders. This resulted in an accurate shortlist of relevant ESG topics. We organized workshops to assess the impact and financial materiality of these themes. The result is a list of material themes that serves as the basis for further work.

In the CSRD gap analysis, we mapped the material topics to the CSRD data points and examined the current state of sustainability reporting and data collection. Based on this analysis, we developed an action plan to address the identified gaps. The focus for the coming year is on further implementing ESG data collection and supporting reporting processes.

For the ESG strategy, we used a double materiality analysis to select relevant themes to be included in the strategy. We then translated these themes into strategic pillars. Through brainstorming sessions, we determined the level of ambition for these pillars and themes, after which the strategy was successfully launched. In the coming year, the themes will be further developed into concrete objectives and KPIs.

Result

Thanks to this approach, L-Founders of Loyalty now has a clear overview of its material issues and a concrete action plan to comply with the CSRD requirements. This enables the company to take targeted steps toward responsible and sustainable business practices.

The CSRD and strategy project helps L-Founders of Loyalty focus on where the greatest risks and opportunities for sustainability lie. We really enjoy working with 2BHonest; they’ve become our go-to partner when it comes to sustainability. Their expertise on assigning sustainability responsibilities within the organization has been particularly helpful.

Aaron van Dok — Sustainability Analyst at L-Founders

Impact makers

From ambition to action

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